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Module Ventures LTD · Legal

Refund Policy

Returns, replacements, and refunds for products and supplies purchased from Module Ventures LTD.

Last updated: July 7, 2026

1. Overview

We want you confident in every product, utility design, and purchase you make. This policy explains how returns and refunds work alongside any supplier coverage. For quick answers see our Help Center returns section.

2. Dead on arrival (DOA)

If an item arrives damaged or faulty within 48 hours of delivery, contact us with your invoice and photos or short video of the issue.

  • We arrange free replacement or full refund including original delivery fee where applicable
  • Do not attempt repair before we issue a return reference

3. Wrong item shipped

If we sent the wrong SKU or quantity, notify us within 48 hours. We arrange collection and dispatch the correct item at no extra cost, or refund you in full if stock is unavailable.

4. Change of mind

Unused, resaleable items in original packaging may be returned within 7 days of delivery. A restocking fee of up to 10% may apply on bulk orders and special-order items.

Assembled or used items may not be eligible unless defective.

5. Non-returnable items

  • Software licences, cloud subscriptions, or digital downloads once activated
  • Items marked clearance or “final sale” on the product page
  • Items damaged by misuse, improper assembly, or unauthorised modification

6. Refund methods

Approved refunds are returned to the original payment method where possible:

  • M-Pesa: reversed to the paying number within 3–5 business days
  • Card: processed to the same card; bank posting times vary
  • Bank transfer: refunded to the source account you used
  • Trade account: credited to your customer ledger

7. Warranty vs returns

Manufacturer warranty covers defects after the return window where applicable. Warranty claims require proof of purchase and item details; handling follows the brand’s policy. See our Help Center warranty topic for typical coverage periods.

8. How to start a return

Email [email protected] or WhatsApp 0713 937538 with your order reference, item details, and reason. We issue a return reference before you ship goods back. Returns without a reference may be delayed or refused.

For change-of-mind returns you are responsible for return shipping unless we made the error. Pack items securely. Damage in transit may reduce your refund.

9. Contact

Module Ventures LTD: [email protected] · 0713 937538 · Nairobi, Kenya.

WA