1. Information we collect
We collect information you provide when you browse our shop, place an order, create an account, request a quote, or contact us. This may include your name, phone number, email address, billing and delivery address, company name, and order details.
When you pay online we receive payment confirmation from our payment partners (for example M-Pesa STK, card, or bank transfer references). We do not store full card numbers on our servers.
We may collect technical data such as browser type, device, and pages visited to keep the site secure and improve performance.
2. How we use your information
We use your information to process orders, arrange delivery or collection, send order updates, respond to support requests, issue invoices, and comply with Kenyan tax and accounting requirements.
With your consent we may send product updates or project offers relevant to networking and ISP equipment. You can opt out of marketing messages at any time.
3. Cookies and analytics
Our storefront uses cookies and local storage for essentials such as your cart, sign-in session, and recently viewed products. These help personalize browsing without requiring an account.
We may use privacy-friendly analytics to understand which categories and pages are most useful. We do not sell browsing data to advertisers.
4. Information sharing
We do not sell your personal information. We share data only when needed to fulfil your order or operate the business:
- Courier and logistics partners — name, phone, and delivery address
- Payment processors — transaction references for M-Pesa, card, or bank payments
- Professional advisers — where required by law, audit, or dispute resolution
5. Data security
We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. No online service is completely risk-free; please use strong passwords and keep your order references private.
6. Data retention
We retain order and invoice records as required for tax, warranty, and accounting purposes. Marketing contact details are kept until you unsubscribe or ask us to delete them, subject to legal retention limits.
7. Your rights
You may request access to, correction of, or deletion of your personal information where applicable under Kenyan law. Contact us using the details below and we will respond within a reasonable time.
8. Contact us
Questions about this Privacy Policy? Email [email protected] or call 0713 937538.