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Module Ventures LTD · Customer support

How can we help?

Orders, payments, delivery, returns, and warranty for furniture orders across Nairobi and Kenya.

Live Chat on WhatsApp

Place your order

Browse stock, add to cart, and checkout online or via WhatsApp for custom projects.

Shop online

Browse our catalog of smart utility designs, convertible gear, and innovative household essentials. Use search to find solutions by name, category, or keyword.

Add items to your cart and proceed to checkout. You can pay securely with M-Pesa STK Push, card, bank transfer, or arrange collection.

  • Live stock shown on each product page
  • Bulk orders: message us for project pricing and custom supplies
  • Nairobi same-day dispatch on in-stock orders placed before 2 PM

Order by phone or WhatsApp

For custom project fit-outs, space-saving installations, or bulk supplies, send your requirements and timeline to our sales team. We confirm specifications, stock, and delivery.

Frequently asked questions

Can I order without creating an account?

Yes. Guest checkout is available. Create a customer profile later to track orders and save wishlists.

Do you sell to walk-in customers?

Yes. We operate both an online shop and a physical storefront. Call or WhatsApp ahead to confirm stock availability.

Payment options

M-Pesa, cards, bank transfer, and trade terms for project orders in Kenya.

Accepted methods

  • M-Pesa STK Push: instant confirmation at checkout
  • Debit & credit cards: Visa and Mastercard
  • Bank transfer: details provided on invoice
  • Airtel Money: available on request for approved orders
  • Cash/M-Pesa on collection: Nairobi pickup for verified buyers

Project & bulk orders

For large-scale project installations or bulk supplies, we issue a pro-forma invoice. Payment clears dispatch. Repeat trade customers may qualify for account billing. Contact sales.

Frequently asked questions

Is M-Pesa available on the website?

Yes. Select M-Pesa at checkout and approve the STK prompt on your phone.

Do you accept USD?

Pricing is in KES. International buyers may pay via bank transfer in KES equivalent.

Delivery timelines & track your order

Nairobi same-day dispatch, Kenya-wide courier, and order status updates.

Delivery timelines

  • Nairobi & environs: same-day or next business day for in-stock orders
  • Major towns (Mombasa, Kisumu, Nakuru, Eldoret): 1–3 business days via courier
  • Remote sites: 2–5 business days; bulk freight quoted separately

Track your order

After payment you receive an order confirmation by SMS or email. Our team shares dispatch details and courier tracking when the parcel leaves Nairobi.

For urgent project timelines or event setups, WhatsApp us with your order reference for live status.

Frequently asked questions

Can I collect from your office?

Yes. Select collection at checkout or arrange pickup via WhatsApp. Bring your order reference.

Do you deliver bulky orders?

Yes. Smart products and convertible gear can ship in protective cartons or on pallets via trusted couriers depending on quantity.

Returns & refunds

Fair returns for unopened items and support for damaged-on-arrival goods.

Our policy

We stand behind the quality of the innovative items we sell. If you receive a damaged or incorrect item, contact us within 48 hours with photos and your order number.

  • Damaged on arrival: free replacement or full refund
  • Wrong item shipped: we arrange swap at no extra cost
  • Change of mind: unopened, resaleable stock within 7 days (restocking fee may apply)
  • Assembled/used items: return subject to condition checks and supplier rules

How to start a return

WhatsApp or email [email protected] with your invoice, item details, photos, and reason. We issue a reference before you ship goods back.

Frequently asked questions

Who pays return shipping?

We cover courier costs for DOA and our picking errors. Customer pays for change-of-mind returns unless otherwise agreed.

Warranty

Warranty and support on innovative goods and utility gear sold by Module Ventures.

Coverage

Items sold by Module Ventures LTD may carry supplier or manufacturer coverage unless stated otherwise on the product page. Typical guidance:

  • Manufacturing defects: supported when reported promptly with photos and description
  • Damage from misuse or improper handling: not covered
  • Project orders: inspect items on delivery and report issues within 48 hours

Warranty claims

Contact us with proof of purchase and photos of the issue. We coordinate replacement or supplier assessment where applicable.

Frequently asked questions

What should I check on delivery?

Confirm quantities, model/type, and check mechanical joints or functions before signing off. Take quick photos for records.

Do you offer bulk pricing for commercial projects?

Yes. WhatsApp us with your requirements and target date, and we will share pricing and delivery options.

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