Inspect on receipt
Inspect your package within 48 hours of delivery. Check all convertible joints, batteries, and materials. If anything is damaged, take a photo and contact support.
Damaged-on-arrival items are eligible for fast replacement or refund depending on stock availability.
Warranty coverage terms
Warranty covers manufacturing defects in frames, joints, and mechanics. Wear and tear, water damage (unless rated waterproof), and accidental damage from misuse are not covered.
- Retain original packaging for return shipping
- Include proof of purchase (invoice number)
- Contact Module Ventures support first for guidance
Submitting a claim
Email [email protected] or message us on WhatsApp at 0713 937538. We will issue a return authorization code before you ship the product back to our Nairobi office.
Review our full refund policy at module-ventures.com/refund-policy for restocking rules on change-of-mind returns.
Frequently asked questions
How long does a warranty assessment take?
Assessments are usually completed within 3 to 5 business days after the product arrives at our service center. We will contact you with repair or replacement options.